Gotta Love AT&T Online Support
AT&T product specialists are happy to assist you with your questions. Click below to begin your live text chat. Chat representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.
Welcome to AT&T. My name is Nerissa. How may I help you today?
Nerissa: I will be happy to answer your questions regarding AT&T services. I specialize in setting up new phone accounts and High Speed Internet service. To start, could you please tell me what city and state you are located in?
you: #######,##
Nerissa: Thank you for choosing AT&T.
Nerissa: How may I assist you>
Nerissa: *?
you: I was trying to order phone and internet online
you: just after selecting an install datre
you: *date
you: I received an error
Nerissa: I will be more than happy to assit you.
you: Due to technical problems, we are unable to process your order online at this time. Please contact us at 1-800-ATT-2020 Monday through Friday, 7 am to 9 pm and on Saturday 8 am to 5 pm.
Nerissa: *assist
Nerissa: To better assist you, was there an error code number on the page?
you: nope
you: just copied and pasted the whole message
Nerissa: Allow me to send you a restart link.
Nerissa: What would you like on the home phone?
you: so I have to restart from scratch?
Nerissa: https://swot.sbc.com/swot/resetSession.do?toURL=https://swot.sbc.com/swot/qualifyingController.do
you: the $21 plan
Nerissa: Great. Please use the link above to begin.
you: grrr
Nerissa: I do apologize.
you: ok, I could have done that myself, but thanks anyway
you: ok, so if it lets me add DSL, then I can get it right?
Nerissa: That is correct.
you: ok, becuase if I JUST try to get DSL, it says it is not available
you: but if I add it while getting phone service
you: it lets me
Nerissa: Allow me to check.
Nerissa: Can I please have your address?
you: XXXXX ####### Rd
Nerissa: Thanks, One moment.
Nerissa: Our system indicates that our DSL service, AT&T High Speed Internet, is not available at your location.
you: well, it just let me order it
you: so how does that work?
Nerissa: With a phone line, the results would be the same.
you: well, it just let me do it, and said my high speed internet will be available to be installed on 8/12
you: AND you are shipping me a modem
you: so, I hope it works
Nerissa: Great! Please proceed.
you: ok
you: all done
you: order ###############
Nerissa: Congratulations! Your order is now complete. Thank you for choosing AT&T. Please take a moment to fill out the survey following this chat. Be sure to exit by using the close button inside your window.
you: says my internet will be ready to hook up on 8/12, and you are mailing me the kit
you: k
you: so for sure I get internet then?
you: since it just let me sign up?
Nerissa: Yes, more than likely.
you: hmmm
you: more than likely doesn’t like a for sure to me
you: ok, I guess I will just have to wait and see then
Nerissa: I do apologize, but I checked the system and got the message internet as not at the address, but if you ordered I would recommend waiting to see the outcome.
Thank you for chatting with AT&T today. Have a great day.